Hey Timbo,
That’s a fair point - and you’re not wrong that two-factor authentication adds friction.
We went back and forth on this quite a bit. Ultimately, we decided to keep 2FA in place because the community contains personal posts and lived experiences, and protecting accounts from takeover was something we felt we couldn’t compromise on - especially given the increase in automated attacks and credential stuffing we’ve been seeing across forums more generally. We have recently seen bots consistently scraping content from these forums, and we want to protect against them.
That said, usability absolutely matters, and it’s a trade-off. If you (or others) have thoughts on ways we could reduce the hassle without weakening account protection - different timing, device trust, clearer prompts - we’re very open to that feedback. Perhaps we can investigate if we could create functionality that allows users to turn it off?
We really appreciate you raising this issue. These are exactly the kinds of discussions that help us keep improving the platform. Your leadership in the community is important, and we are very thankful for it!
Trevor
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I often wonder if the two factor authentication is driving some users away from using the website. It's such a hassle to use, IMO.
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