Hi Tipper,
I will copy a post below which outlines the use of this feature. If you need further assistance navigating the site, please contact us directly so that we can better assist you as opposed to posting your concerns here in the discussion forums.
In addition to disabling your pop-up blocker, you also must set your security settings to the default level.
To do so, follow these steps:
* Open Internet Explorer web browser
* Go to tools at the top of the screen
* Go to internet options
* Go to the security tab
* Click on the icon that says default level
How to Log Into the DC Instant Messenger:
1. Log into the DC.
2. Go to the DC Support Group home page.
3. Click the word “Launch” (this will be right above the main forums table on the DC Support Group Home Page)
4. Voila! You are logged in and ready to chat with other DC members who are logged in and have the Web-Based IM Open.
How to Add Members:
1. Log into the DC.
2. Launch the DC Instant Messenger.
3. Click “Add New Contact” at the top of the screen.
4. A screen will pop up. Insert the nickname of the Buddy (their nickname is the name that they use in the Support Group) that you want to add to your contact list and click “Add”
5. You can now begin chatting with your Buddy
If you continue to experience difficulties, please contact us via the feedback section.
Casey
_______________________________________
The DC Support Team
