Techniques that I am learning from the book: The Disease To Please..
Day 1.
Step 1
Delay Response- ( Buying Time)
Delaying-Gives you more control
Examples: Before Replying.
If on telephone put on "hold" etc. etc.
Face to Face. Remove yourself for a moment.
Come back to conversation:
Delay Buy Time:
Tell the person you will need to take some time before you can respond back with a answer and will contact them in a few days.
Handle Resistance- Using the Broken Record technique
Acknowledge you understand the request.
Then:
Repeat Phrase to Buy Time.
Example: I need to check on a couple of things first. I will call you back later..
Step 2
Identify Options:
Explore each option/possibilities.
Make decision of whats best for you.
Yes, No or counter offer
Step 3
Once you have weighted all your options and are ready to respond.
Handle Resistance using the Broken Record technique again.
Hi I am calling/texting/emailing you to get back to you about will a answer.
I will not be able to this or that right now.
Handle Resistance again:
Using the Broken Record technique again accept with understanding of the others needs this time.
Yes I understand you are in a bind or need someone to do xyz or want me to put you up for the night.
Example: I will not be able to assist your right now,or I will not be able to do that right now.. etc. etc..
More Resistance:
Repeat Broken Record. I know where you are coming from. I will not be able to assist you right now.
Repeat as necessary:
Step 4:
Say Good Bye
End call.
Give yourself a pat on the back and relax..