Hope,
Here are some tips for the SSC IM Messenger, if you have any further problems, please contact us via feedback to assist you further.
First off, here�s a direct link to the correct version of the .net framework which the users will need to run the instant messenger. It�s version 1.1, and can be found at:
http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe
You need to download this first before you download the IM Messenger
Secondly, our instant messenger uses port # 8010, which some firewalls block, causing users to not be able to connect with our servers.
Thirdly, if a user has inconsistent internet connectivity, the instant messenger will likely fail on them. Each messenger installed on a clients computer polls our central server about once a minute, if there is no internet connectivity while it attempts to do this, the application fails.
Fourthly, the instant messenger doesn�t function on Mac computers, nor on linux machines, nor on Windows 95 machines.
The basic steps to use it successfully are as follows:
- Click the Add Buddy button besides a users name in the support group.
- Ensure the .net framework is installed on your computer (if not, download from the link)
- Download the Instant Messenger application from the glove compartment page in the online quit program
- Install the application by double-clicking on the file that was downloaded
- Once installed, click the icon it places on the desktop to run it, or check in the start menu for an icon to start it
- Log in with the email address and password used for the online quit program
- Any users added by clicking the Add Buddy button in support group will be shown in a list. The list groups online users together, as well as offline users together.
- If any of these users are found online, double-clicking on their name will open a new window to converse with this user. Messages sent will only be received by this user.
Hope this helps,
Josie
_____________________
The SSC Support Team.
